GENERAL SUMMARY:

Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.

ESSENTIAL DUTIES:

1. Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.

2. Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.

3. Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.

4. Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.

5. Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.

6. Obtains information from patient health insurance or managed care identification card.

7. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.

8. Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.

9. Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.

10. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.

11. Follows the hospital exposure control plans/blood borne and airborne pathogens.

12. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

13. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.

14. Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

3. Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

5. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

7. Completes all required compliance standards that may be department specific and/or identified by the organization.

8. Maintains current licensure, registration and/or certification, as applicable, at all times.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

• High School diploma or equivalent required. One year of secretarial training or equivalent experience preferred.

B. Work Experience:

• Customer service experience required. One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing, 30 WPM typing required, Windows knowledge, able to perform accurately in a fast-paced environment. Prefer experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology. Working knowledge of hospital SMS scheduling preferred.

C. Certification, Licensure, Registration:

• None.

D. Other Qualifications:

• Knowledge of medical terminology, telephone experience required, and testing requirements preferred.

WORKING CONDITIONS:

A. Physical Effort:

• Position requires incumbent to infrequently perform physical activities requiring ability to push/pull objects up to 20 pounds and occasionally lift objects of up to 30 pounds.

• Position requires incumbent to frequently perform simple motor skills such as answering a telephone, frequently perform simple and moderately difficult manipulative skills such as writing and typing.

• Position requires incumbent to frequently perform gross body coordination such as walking, filing, retrieving manuals, frequently performing tasks which require eye-hand coordination such as keyboard skills.

• Position requires incumbent to frequently perform mobility skills such as walking, standing, sitting, and occasionally perform prolonged sitting.

• Position requires incumbent to frequently see objects far away such as locating a client company and to discriminate colors in industrial signs; occasionally to see objects closely s in reading faces or dials.

• Position requires incumbent to constantly be able to hear normal sounds with some background of noise and to distinguish sounds as voice patterns in telephone conversations with clients.

B. Work Environment:

• This job requires working in a professional office setting.

• The typical work environment involves potentially everyday risks or discomforts which require normal safety precautions; the work area is typically adequately lighted, heated and ventilated.

• Potential risk of an exposure to hazardous medications or waste materials of hazardous medications

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.