Company Overview

European Wax Center was founded a decade ago on the belief that we all deserve gorgeous skin by not concealing who we are, but by having the courage and confidence to reveal our natural, beautiful skin. Today, European Wax Center is the #1 fastest growing premier body waxing company with a focus on Revealing Beautiful Skin .

We are looking for exceptional individuals to join our team as a Retail Sales Manager in several of our San Diego locations. We have several of the busiest locations in San Diego! Must be outgoing, friendly, personable, and have the ability to multi-task in a fast-paced, dynamic, customer service, and sales-oriented environment. If you share our passion for consistently exceeding client expectations, like an environment that rewards great performance and want to become an integral part of a top performing team in the European Wax Center family, then this is the place for you!

Job Summary

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A Day in the Life: Guest Experience

• Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends.
• Trains Associates to establish trust and builds guest confidence by becoming experts in package sales and products. Becomes our guest's trusted advisor.
• Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.

Sales Leadership

• Produces results. Manages productive center shifts to ensure center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors. Partners with Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with Manager to identify performance opportunities for ongoing feedback and development.
• Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
• Analyzes business reports and provides insight to Manager in order to leverage talent accordingly.

Talent Management

• Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
• Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
• Coaches Associates to excel and build their skills using company assessment tools.
• Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office.
• Communicates effectively with the Manager, Associates and peers, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

Operational Management

• Ensures compliance to company standards per the Center Operations User Guide.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Manager in Loss Prevention company guidelines.
• Minimizes loss by following company Loss Prevention policies and offering excellent guest service.
• Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.
• Follows all safety standards to ensure a safe work environment.

Compensation

• Hourly rate + commission and eligibility for bonuses
• Paid training
• Health benefits, 401K, & Sick Time
• Complimentary services & product discount
• Long-term employment growth opportunities

About the Company:

Visit us at waxcenter.com/ewc-experience and discover why European Wax Center is committed to “Revealing Beautiful Skin!”

At European Wax Center®, we’re not just the Experts in Wax—we’re also a career destination for those who are Champions of Confidence.
Who We Are:
We are the experts. The authority. The OG of waxing.
Through our long history of quality service, we’ve elevated EWC to a place where we can embrace our trade, honor our vision, and plan the future of our evolution toward becoming an iconic personal care brand.
At our core, we’re here to help people feel unapologetically confident®. Our humble service is modern magic. Just one 15-minute reservation can help transform someone’s mood, someone’s day - even their perception of themselves.
We take waxing seriously because we take our guests seriously. If we can use our innovation and expertise to make sure every person that walks through our door leaves feeling like their best self—well, then we’re going to do it.
And we’re going to do it better than anyone else.

Pay: $20 - $25 / hour

Supplemental pay:

• Bonus pay

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid training
• Referral program
• Employee discount

Job types: Full-time

Education: High school degree

Work location: On-site