Job Description

ZAP Consulting is a growing company providing onsite diagnostic evaluations of electronics, appliances, and HVAC equipment.

The Receptionist will be a part of the Scheduling Department, aiding the Customer Relations Specialist(s) by answering incoming phone calls, confirming appointments, and fielding FAQs. *** 100% Remote/Work from Home ***

Primary Responsibilities:

- Providing excellent customer service via inbound and outbound phone calls with clients

- Routing calls to correct department or team member

- Answering general questions regarding services and FAQs

- Entering called-in assignments into appropriate database with accuracy and attention to detail

- Confirming inspection appointments within homeowners’ preferred availability

- Crafting professional emails to convey pertinent information with zero errors

- Communicating urgent or escalated situations to senior team members or management, as needed

- Organizing workload based on priority/urgency

- Additional duties as assigned

Requirements & Experience:

- Minimum of two years customer service experience

- Professional written & verbal communication; phone skills; empathetic service

- Initiative; attention to detail; ability to work on a team or independently

- Ability to multitask and prioritize workload; calm under pressure

- Ability to complete accurate documentation

- Basic Knowledge of Microsoft Word & Excel

- Quiet work environment

- High-speed internet service

Remote Requirements:

• This is a remote work-from-home position. Zap Consulting’s headquarters is located in South Charlotte, NC and it is required that employees live within commuting distance to the office as in-person meetings may be scheduled during the duration of employment.
• A home office or quiet remote work area with zero distractions is required.
• Company laptop will be provided.
• Zap Consulting’s work from home policy requires a minimum download speed of 10 MB/s (preferred download speed of 25 MB/s). You can test your download speeds at www.speedtest.net.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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