How to Apply

A cover letter is required for consideration of this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Institute for Social Research (ISR) is the world's largest academic social science survey and research organization. We are a leader in developing and applying new social science methods, and are committed to educating the next generation of social scientists. We are seeking engaging and approachable receptionists with excellent customer service skills for our Thompson and Perry Building locations. In this role, you will greet and direct visitors to our buildings and provide basic administrative and office support to various offices within the institute.

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and any eligible family members and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Duties in this role will include:

Reception (60%)

• Provide excellent customer service as the first point of contact for the Institute for Social Research. Actively seek ways to assist people. Provide and convey general information about ISR and UM to others effectively and clearly.
• Act as primary reception, greet and direct staff, visitors and facility workers throughout the building; receive and distribute phone calls from the main Institute line. Receive packages and notify ISR Mailroom for distribution.
• Triage questions from visitors to the appropriate office. Typical requests may involve building access, directions to laboratories or events, and inquiries from news agencies.
• Maintain safe and clean reception area.

General Office Support (40%)

• Provide professional office/administrative support to a variety of constituents. This includes but is not limited to Communications, Development, Human Resources and the ISR Directors Office.
• Duties will include but are not limited to event support, filing, mailings, updating building monitors within established guidelines, and records management
• Strong attention to detail and high accuracy.

Required Qualifications*

• High school diploma or GED, and a year's experience performing similar work.
• Possess excellent customer service, interpersonal, and communication skills with all levels of constituents while operating in a fast-paced environment.
• Demonstrated ability to interact with a diverse population.
• Demonstrated ability to solve problems and make decisions independently.
• Adhere to a high standard of teamwork by demonstrating adaptability and flexibility.
• Individual must exhibit a professional and positive image.
• Demonstrated ability to work both independently and as part of a team.
• Computer skills proficient with both Microsoft Office products and Google Suite, especially email, shared calendaring and other collaborative applications.
• Demonstrated record of excellent attendance.

Desired Qualifications*

• Familiarity with University processes and procedures.

Work Schedule

Work schedule is typically M - F 8am-5pm in the ISR Thompson or Perry locations and may be adjusted by the supervisor. Remote work is not applicable to this position.

Additional Information

The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.