Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Community Development Officer II, you will be within PNC's Community Development Banking organization. You will be based in Charlotte, NC

PNC’s Community Development Banking is a team dedicated to improving low-to-moderate income neighborhoods and the quality of life for low and moderate income people. We focus on meeting community needs through community development loans, investments, financial education and other technical expertise. PNC provides nontraditional capital for high-impact development projects and provides capital for reinvestment into local businesses. If you are committed to building a better community, we respond with creativity and flexibility through various financing options in collaboration with local, state, and federal agencies.

Examples of community development include affordable housing, funding for services that meet community needs, economic development projects that create or retain jobs for lower income people and neighborhood revitalization projects. We work with not-for profit and for-profit developers to address those needs.
This role will be responsible for going out into the community, learning the needs of low-to-moderate income (LMI) communities and families, while working to bring PNC's brand and core values to meet those needs. This candidate will also work with Senior Leadership and the Regional Presidents to encourage employees to become engaged and interested in serving on nonprofit boards.

Job Description

Leads business development activities with new and existing LMI clients to grow PNC sales, revenue and market share by working closely with nonprofit organizations. Interfaces with senior leadership within current and prospective client organizations to position the value of PNC and secure mutually beneficial partnerships. May mentor, coach and onboard team members and serve as subject matter expert. Responsible to work with branches and non-profit organizations that serve LMI customers, community development and community based organizations.
Build strong relationships with branches who service LMI areas and/or families by educating branch managers on their role in assisting PNC in meeting our CRA goals. Work directly with non-profit organizations to deliver financial education to their LMI families/communities and act as a key referral source by connecting them to our Retail and Business Banking partners.
Manage Community Development grant and sponsorship requests to ensure the greatest impact for both the communities in which we serve, and PNC.
Coordinate and administer LMI programs across the footprint, including Individual Development Accounts (IDA), PNC School Bank programs and Foundation Checking, while also providing financial education via train the trainer sessions to PNC employees and non-PNC facilitators.
Provide CRA database support by capturing all CRA-eligible PNC employee service activities, recording activities in the CDB service database, and working with Relationship Managers (RM) to identify loans/investments that are likely to be closed/booked for entry into the CRA database.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Addressing Customer Needs – Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.

Customer Acquisition – Knowledge of and ability to implement the methods used to acquire new customer relationships.

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Negotiating – Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Planning and Organizing – Mobilizes both time and resources to get things done.

Sales Closing and Agreements – Knowledge of and the ability to close deals and reach final sales agreements.

Sales Proposals and Presentations – Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.

Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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