Description

Essential Functions:

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  Schedule, re-schedule and cancel surgeries for multiple service lines sometimes working in a very fast paced environment. Develop and maintain physician Operating Room schedules.

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  Maximize operating room utilization by appropriately booking the right type of surgery cases by priority and length of time. Open, cancel and modify physician operating room and clinic schedules.

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  Communicate changes to the appropriate personnel and other departments.

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  Rebook cancelled patients as determined by physician procedures and department policies. Must be courteous, flexible, have a positive attitude with members, physicians, staff and visitors/family.

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  Problem-solve issues and ability to maintain detailed records and statistics with little direction. Submit monthly statistical reports on Excel. As needed, write letters to members concerning surgery issues.

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  Treat concerns as opportunities to improve service and ensure appropriate outcomes occur.

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  Communicate effectively with consumers, co-workers and other departments in the medical offices, hospital and regional offices.

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  Provide requested information as needed to all customers, internal and external; research, investigate, and problem- solve in a self-directed, empowered manner; document and report outcomes appropriately

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  Exhibit effective verbal and written communications skills in order to communicate effectively with customers, coworkers and other departments in the medical offices, hospital and throughout the California region. Work as a team member to support the Surgery Scheduling Department.

Qualifications

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  High school diploma or equivalent.

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  Three years healthcare office experience performing surgery scheduling duties required.

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  Word processing skills required.

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  Microsoft Office required.

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  Must have experience with a computerized surgical/clinical appointment system in a position that demonstrates knowledge and skills in the following areas: PARRS, HealthConnect and O365

Preferred Qualifications:

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  Previous experience as a medical assistant is preferred.

Skills Testing: Medical Terminology, Typing 35WPM, Microsoft Word (Basic), Microsoft Excel (Basic)