As a Business Operations Manager I you will lead a processing team on verifying contracts and ancillary contract documents to ensure they are prepared and executed in accordance with originations verification and corrective action guidelines, Pricing and Credit Risk Policy. The Business Operations Manager I will analyze booking and funding process performance data (Service Level Agreement, Quality Analyst/Quality Control), scorecards and analyze funding performance feedback from several sources (OEM, Dealer and survey data) and identify potential gaps or opportunities to improve the overall process. The Business Operations Manager I will be responsible for building relationships with credit and sales partners while coaching their team to achieve business results. The Business Operations Manager I is a subject matter expert related to the funding process, originations system and Digital Contracting.

Job Responsibilities

• Provide regular coaching, leadership & supervise the day-to-day functions of the team
• Build collaborative relationships
• Consistently look for innovative ways to improve on productivity, motivation and development of employees
• Model the Firms core values, operating principles, and philosophies
• Make appropriate and fact-based decisions with available information when under pressure and/or adverse conditions

• Manage the teams performance on the Scorecard metrics and look for ways to continuously exceed expectations
• Develop action plans, coach and improve the performance of the team as required
• Look for ways to improve performance through coaching and development
• Ensure adherence to schedule and attendance policy
• Continually raise the standard of quality in the work of self and others

• Create an environment of high energy and enthusiasm
• Resolve employee concerns with urgency & accuracy
• Create an environment that motivates high performance while recognizing individuals contributions and commitment
• Lead transparently in Communication and build an atmosphere trust
• Engage in Career Development activities

Required Qualifications, Skills, and Capabilities

• Excellent leadership and coaching skills
• Strong relationship building abilities
• Strong interpersonal skills at both verbal and written communication
• Must be analytical with logical reasoning abilities
• Demonstrate the core competencies of the Performance Dimensions
• Strong display of leadership competencies, displays ownership, accountability and proactiveness
• Solid business acumen with focus on teamwork and leadership
• Flexibility to work in shifts
• Previous Auto experience is a plus but not a requirement
• Must be proficient Microsoft office skills - Proficient in Microsoft Word, Excel, Access, PowerPoint

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans