Job Description

Contract Duration 6 Months
Pay rate up to $29.50/hr

Job Description:
The Specialist, Service Sales Operations is responsible for maintaining and expanding service sales for the Client Point of Care capital technologies portfolio.
The Specialist will prospect, analyze, prepare, negotiate, and execute closing service contracts.
This position will act alone and as a liaison to increase the company's service sales market penetration and will have direct interaction with customers.
The Service Sales Operations Specialist will facilitate the sale and distribution of service contracts working with various internal groups/personnel across multiple commercial departments (Sales, Finance, Marketing, Contracts, and Legal), maintaining expert knowledge of program levels, entitlements, contractual terms, and pricing.
This role will work in an office environment based in our Princeton, New Jersey headquarters.

Job Responsibilities:
Achieve service sales targets through efficient and effective sales cycle management. The central point of contact for service contract sales and timely processing of contracts
Develop a contact/target list regarding service contract sales opportunities (new contracts, contract renewals, lapsed contracts). Negotiate and draft contract terms and conditions in accordance with corporate policies
Utilizes systems and platforms for customer contact, sales opportunities, and sales cycle management to proactively convert our installed base into a Service contract.
Analyze potential risks that contract changes may pose to the organization
Present and explain contract conditions and details to customers, business partners, and management
Build relationships with key stakeholders within accounts
Develop and execute sales strategies
Service Sales Operations Specialist resolves any existing contract conflicts
Work with different levels of personnel within an organization to analyze and solidify an overall contract strategy
Independently support full contract management. Analyzes customer's capital technology products to compose service proposals, quotations, and executable contracts from approved templates
Acts as a resource to the sales organization in regard to current pricing and contracting policies and programs
Participate in and prepare for contracting strategy meetings
Perform database maintenance on an ongoing basis to insure accurate reporting
Assist in updating departmental SOPs (Standard Operating Procedures)
Meet deadlines and update clients on the status
Interface with internal departments to establish working relationships, assure proper end-user pricing and contract effective dates are loaded
Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices; build productive internal/external working relationships
Carries out duties in compliance with established business policies
Other duties as assigned, according to the changing needs of the business

Required Qualifications:
Bachelor's Degree in a business-related discipline
Minimum 2 years of related experience
Experience directly related to contract sales and administrations, preferably within the biotech/ healthcare industry
Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision, and the ability to handle multiple projects simultaneously.
Demonstrated exceptional interpersonal, written, and verbal communication skills, including the ability to listen, resolve moderately complex problems, and deal with unresolved issues, delays, and unexpected events, while effectively communicating and maintaining rapport with Customers and Sales Representatives,
Demonstrated proficiency in operating a personal computer. Minimum intermediate Word and Excel experience a must (Advanced proficiency with MS Office preferred)
Demonstrated ability to effectively and constructively communicate across departmental disciplines while pursuing service contract sales goals
Strong analytical ability, originality, and ingenuity are required. The demonstrated ability to enter and retrieve data quickly is also required. Must have the knowledge and ability to extract data from multiple information systems on an ad-hoc basis.
Strong organizational and follow-up skills, as well as attention to detail.
Must have a customer service attitude
Self-motivated - Out of the box thinker; positive attitude, passion for quality and delivery and excellence. Ability to maintain regular and predictable attendance.
Ability to work in a high volume, fast-paced, dynamic team environment
Previous sf.com/ CRM or database experience preferred
Ability to leverage and/or engage others to accomplish projects.
Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.

Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Company:
Our client is a globally diversified healthcare company with a central purpose to help people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.

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