Work you'll do

As the One Team Manager, you lead a team of professionals focused on providing an array of services and administrative support which assist our Deloitte professionals, clients and guests. Support ranges across areas such as administrative assistant support (e.g., travel assistance, client invoicing, calendar management), meetings and events (planning through execution), facility management (e.g., repair and maintenance of space/equipment, security, janitorial), general office support (e.g., mail, printing, reception), and other services that support our professionals, clients, our space, and the daily work environment.

As a manager at Deloitte your responsibilities will include:

• Managing business operations and services to ensure compliance with established policies, procedures, and service agreements

• Overseeing facility management activities to ensure space and equipment are well maintained and in compliance with national strategy/standards and lease agreements

• Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalism

• Supporting the financial planning and budgeting process by ensuring proper/effective use of budgets while balancing against unplanned expenses

• Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable

• Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience

The team

At Deloitte, the operations team, known internally as the "One Team," provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required :

• Minimum of 5 years of related business operations and management experience leading a team in a corporate, service-oriented, or customer-centric environment

• Bachelor's Degree preferred

• Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills

• Excellent written/verbal communication and interpersonal skills

• Strong problem-solving and negotiation skills

• Strong technical skills, including proficiency in Microsoft Office

• Ability to travel - role may require some travel to support offices of responsibility

Preferred :

• Facilities management experience

• Advanced experience in Microsoft Office applications

• Strong financial and data analysis

• Project management experience

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