The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

This is a professional (working) level position responsible for maintaining the operation of select LAN/Telephony related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves LAN/Telephony performance, connectivity, and related network problems of varying complexity

1. Responds to network service interruptions.

2. Installs new network devices.

3. Configures data center and LAN switches.

4. Manages firewalls, VPNs, and load balancers.

5. Manages multiple telephony systems across separate geographical locations.

6. Works with vendors to obtain quotes and procure parts, supplies and equipment.

7. Schedules network maintenance.

8. Troubleshoots the configuration, reconfiguration, and installation of networking equipment.

9. Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning.

10. Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers.

11. Designs, implements, and monitors enterprise data, voice, optical, and wireless networks.

12. Works as a member of a 24 hour on-call rotation for network emergencies and outages.

13. Performs related duties as assigned.

• Baccalaureate degree preferred, or equivalent combination of education, training, and experience.
• Over three years of related experience required.

1. Knowledge of project management principles.

2. Knowledge of networking protocols.

3. Knowledge of binary mathematics.

4. Knowledge of telephony systems and protocols.

5. Knowledge of routing protocols and network media.

6. Knowledge of Board of Regents policies and procedures.

7. Skill in directing projects and delegating responsibilities.

8. Skill in collaborating with multiple constituents.

9. Skill in decision making and problem solving.

10. Skill in interpersonal relations and in dealing with the public.

11. Skill in oral and written communication.

12. Ability to respond diplomatically to sensitive and critical issues.

13. Ability to effectively multi-task.

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Employment in this position requires a pre-employment background check which includes criminal history, education, professional licensure, and motor vehicle records checks.

This position may be eligible for a hybrid work schedule (on-site/remote). If so, the selected candidate will be required to complete and submit a USO Telework Agreement by the end of their first week of employment.