Our Digital Customer Experience (DCE) Design organization is growing our team with a Lead Content Strategist that will create content, design journeys and deliver experiences for our customers that are simple and secure.

We're looking for a creative, empathetic and resourceful Content Strategist to join, contribute to and help develop our Offers and Shopping team into one of the best content strategy teams in tech. This individual will partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers. As a member of our Digital Customer Experience team, you'll lead strategy and execution across each step of product creation, from ideation to launch and beyond.

Job Responsibilities

• Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
• Build content strategy and stories that unify and align business goals with great user experience
• Leverage user insights and data to create end-to-end content strategy for customer-centric digital experiences
• Write exceptional UX copy (and execute against your own strategy)
• Understand product strategy and connect the dots between teams
• Think strategically about systems, and how to work at scale
• Lead a develop a team of content designers and editors

Required Qualifications, Skills and Capabilities

• 7+ years of experience in digital, with direct work experience in content strategy
• Bachelor's Degree in English, Marketing, Advertising or another communications-related field preferred, but not required
• Experience working with design systems and brand standards, including writing according to nuanced voice and tone
• Must be able to translate insights from user research and synthesize them into actionable concepts
• Proficient at tools and process and recommends new tools and/or process improvements
• Ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
• Must be able to show portfolio and samples that showcase required skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York, NY $133,000.00 - $180,000.00 / year