Job Description

GENERAL SUMMARY:

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
• Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
• Understands and uses service recovery concepts and tools.
• If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency.
• Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
• Trains employees, students, and/or laboratory customers, which may involve occasional visits to customer sites.
• Implements systems to track client encounters and ensure timely follow-up. Maintains and reports performance information on laboratory service standards.
• Coordinates expedited handling of special test requests, including arrangements for transportation and reporting.
• Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control standards.
• Performs other related duties as assigned or requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school graduate
• Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• Do you have two to three years of clinical laboratory experience?

Work Location: One location

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