Job Description
Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
What does an IT Systems Support Specialist do at Swire Coca-Cola?
In this role, you provide daily support and management of computing systems and technology infrastructure (i.e. desktop, laptop, mobile, printers, network, etc.). A successful Field IT Technician will thrive in a fast-paced, hands-on environment and enjoy providing world class customer support. This is well-suited for someone who enjoys fielding daily inquires relating to hardware, software, network, and telephony issues, and able to resolve technical issues without assistance.
Responsibilities:
- Provide “End User” customer support to assist with all aspects of devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades
- Troubleshoot and maintenance on computers, monitors, peripherals, and wireless communication devices.
- Maintain accurate inventory of all IT devices; Deploy new equipment and operating software
- Provide technical support/Troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
- Maintain documentation on process, procedure, service tickets and infrastructure
- Prioritize work requests and escalations in a timely manner to ensure deadlines are met
- Participate effectively as a team member using communication, cooperation, information sharing and problem solving
Requirements:
- Bachelor’s Degree in related field or minimum 2 years of relevant technical desk work experience
- Relevant technical certifications or the equivalent combination of education and experience
- Superior customer service and customer satisfaction skills; Professional written and verbal communication skills
- Time management and multi-tasking ability
- Interpersonal, facilitation, consensus building, and conflict resolution skills
- Strong analytical skills
- Ability to lift up to 50 pounds, reaching, and bending
- Occasional travel to various work locations, usually within the state or surrounding states, as business needs require
- Work outside business hours, as business needs require
Base pay range is $57,070 to $78,338 plus bonus structure. Pay offered will depend on candidate’s geographic location, prior relevant experience, knowledge, skills, & abilities.
At Swire Coca-Cola, we offer a comprehensive benefits package for full-time associates. Benefit options include: Medical, Dental, Vision, Pharmacy, Medical FSA, Dependent Care FSA, Health Savings Account, Life Insurance, Supplemental Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Telehealth, Virtual Mental Health Counseling, 401(k) with Company Match, Paid Vacation, Paid Sick Time, Paid Holidays, Maternity Disability Paid Leave, Parental Paid Leave, and Tuition Reimbursement.
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
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