Job Description

Company Overview
Our primary product is energy, and where there is affordable, abundant energy, people are healthier, have access to better education, and are given greater opportunities to elevate their families to higher standards of living.
Nearly 3 billion people — roughly one-third of the global population — live without electricity or without clean cooking facilities. We are committed to providing energy in innovative and more sustainable ways to help raise the standard of living for those living in energy poverty and to meet the ongoing demands of people and economies around the world.
The products we deliver power increasingly cleaner electricity across the globe, fuel tractors and trucks, make fertilizer to keep the world's food supply on the table, and heat our schools, hospitals and businesses.
Our employees bring a wide range of talents and skills to the job every day to tackle complex business challenges. We believe in providing a truly rewarding work environment supported by a benefits platform that ranks among the best in our peer group. Our company offers career development opportunities where employees can grow personally and professionally. We promote employee benefits that cultivate a family-friendly work environment and focus on our employees' overall well-being.
We are committed to being a workplace where all employees are valued and can thrive with a sense of belonging. Our commitment to diversity and inclusion benefits our individual employees, our company and our external stakeholders; we are better as an organization when various ideas and perspectives are brought to the table.
Apache Corporation is a wholly owned subsidiary of APA Corporation (NASDAQ: APA). Apache has operations in the United States, Egypt's Western Desert and the United Kingdom's North Sea and a sister company with exploration opportunities offshore Suriname. Whether supporting Apache, APA Corporation or one of its subsidiaries, team members are employed by Apache Corporation.
For additional information about APA Corporation, please visit:
Portfolio
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Investors

www.apacorp.com Specific Responsibilities
The IT Support Analyst for Apache Corporation will be a member of Apache’s Information Technology team at the company’s United Kingdom office reporting to the Service Desk Manager.

This role will be primarily responsible for the following:
Primarily answer main Service Desk phone line and manage ServiceNow Interaction and Virtual Queue
Troubleshoot the end user’s issue and resolve upon first contact, when possible
Accurately record and document all details of the issue or service request, including categorization and priority into ServiceNow
Perform password resets
Provide remote access/VPN support
Provide "how to" assistance on all internally supported devices, applications, and systems
Escalate issues to appropriate second- and third-level subject-matter experts in accordance with service-level agreements and follow up on incidents when appropriate
Leverage internal and external resources (knowledge bases, manuals, support sites and vendors) to answer questions and resolve issues
Respond to end-user inquiries regarding the status of incident/service request tickets and perform follow-ups
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization
The ideal candidate must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users
IT service desk analysts are expected to cover specific service and support shifts and manage a large number of end-user requests. This open shift is Monday – Thursday 8:30 AM – 6:30 PM; Friday 10 AM – 2 PM and is also a part of the US Service Desk on call rotation
IT service desk analysts must foster relationships with end users and other IT service and support subject-matter experts from Level 2 and Level 3 Qualifications & Experience
The successful candidate will have the following qualifications and experience:
High school diploma or equivalent (required)
BA/BS degree in Computer Science or computer-related field (preferred)
Computer software and hardware troubleshooting knowledge and experience
Software and hardware certifications a plus
Previous call center or IT service desk experience (preferred)
At least two years’ experience in a customer service role
Excellent customer service skills
Strong troubleshooting skills
Ability to learn new technology and applications
Solid written and verbal communication skills
Strong time management skills
Mature and self-motivated professional able to work in a fast-paced and constantly changing environment
Competencies
The successful candidate should demonstrate and exhibit the following core competencies:
Communication: Writes, speaks, and presents information effectively and persuasively across communication setting;
Results: Pursues work with energy, drive, and results orientation to positively impact Apache's business success;
Collaboration: Works in partnership with others and encourages different perspectives, while building and maintaining trust; and
Culture: Willingness and ability to align one's behavior with the needs, priorities, and goals of Apache. Apache Statement on Hiring
To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to base all employment-related decisions and actions exclusively on employment-related criteria. To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to provide broad dissemination of job opportunities, as consistent with the nature of the positions. To provide genuine equal opportunity to all people, it is the policy of Apache Corporation and its subsidiaries to review its employment-related policies and actions on a regular basis to ensure that their application is consistent with their intent.
Equal Employment Opportunity

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