Duties

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Provides help desk support, including information and assistance, to customers.
• Reports, responds to and resolves customer requests. Responsible for Pointe of Sale (POS) systems VSI RecTrac and CYMS databases, credit card devices, Hyper-V Servers, commercial networks, wireless routers and computer labs.
• Supports, monitors, tests, and troubleshoots hardware and software IA problems pertaining to the Computing Environment (CE). Understands and implements technical vulnerability corrections. Implements specific IA security countermeasures.
• Prepares and updates manuals, instructions, and operating procedures. Implement and monitor IA safeguards for CE system(s) in accordance with implementation plans and standard operating procedures. Presents formal and informal training to customers.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
• Must successfully obtain (within 6 months of employment) and maintain Computing Environment (CE) certificates of training and a minimum Information Assurance baseline security certification of Security + equivalent per DoD 8570.01-M , IAT Level I

How You Will Be Evaluated

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted with your application:
  

  • Resume

  
  
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  

  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3433
  • DA Form 3434 or equivalent personnel action
  • PCS Orders
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

• How to Apply

  You may submit your application package using one of the two methods identified below:

  • Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 11962808. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.

  • Manually: Please refer to the "Additional Information" section of this announcement for instructions.

  Agency contact information

  Claire Tschida

  Phone

  8312426119

  Email

  maureen.c.tschida.naf@army.mil

  Address

  EY-NAF-W6CGAA US ARMY GARRISON PRESIDIO OF MONTEREY
  DO NOT MAIL
  Presidio of Monterey, CA 93944
  US

  Next steps

  Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.