Job Description

Applicants must have the ability to be a proactive team player in a fast paced environment that can identify, research, and resolve technical problems with proprietary software and hardware. Routine work activities include but are not limited to responding to help desk tickets, telephone calls, and email requests for technical support, documenting and monitoring customer requests while ensuring timely resolutions. Applicants must possess knowledge of basic concepts, practices, procedures, and terminology within the information technology field. Attention to detail and ability to multitask is required.

Main Job Tasks and Responsibilities

Diagnose, troubleshoot, and resolve technical hardware/software issues remotely
Base-level training to our customers over the phone
Perform remote software upgrades
Research issues by reading logs and configuration files
Log all help desk interactions into the ticketing system
Redirect issues to correct resource
Identify and escalate situations requiring urgent attention
Inform management of recurring problems

Preferred Skills

Working knowledge of Linux and Windows Operating Systems
Technical knowledge of basic networking equipment
Problem solving, diagnostic, and conflict resolution skills
Excellent oral and written communication skills
Related experience and training in troubleshooting and providing help desk support

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Night shift
• Weekdays
• Weekend availability

COVID-19 considerations:
There has been company-wide implementation of safety procedures for the pandemic. Most company personnel are advised to work from home when possible. On-the-job training will be handled following strict safety measures and personnel limitations.

Experience:

• Troubleshooting: 1 year (Preferred)
• Windows/Linux: 1 year (Preferred)

Work Location: Hybrid remote in Huntsville, AL 35805

• Health insurance

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