Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity:

Our Diagnostics Division currently has a full-time opportunity for a Global Hematology Applications Lead.

This position can be based at Abbott’s office locations in either Santa Clara, CA or Irving, TX.

Remote location will be considered.

What You’ll Work On:

MAIN PURPOSE OF ROLE

This position is a lead SME role for a functional area / instrument platform within the Core Global Service organization. They will implement and coordinate advanced projects and processes that improve Global Service and instrumentation, operation or assay performance. The candidate is able to lead and coordinate projects at a senior / managerial level. The candidate is a recognized SME with significant experience, who is considered an expert across the division and across functions.

Travel: 25-30%

MAIN RESPONSIBILITIES

• Working with Department Manager assists in developing and leading Global Service support functions and / or functional areas.
• Participates in strategy development and the translation of strategy into specific actions at a department managerial level Responsible for leading creation of technical service and support documentation including ISAs, TSBs, Knowledge Management, assay documentation, customer operations documentation and other service troubleshooting documentation.
• Reviews, originates, generates and approves technical and design control / quality documentation including technical manuals, Change Records, instrument design specifications and label copy.
• Lead projects to improve service and support documentation processes.

• Assists Manager in developing service or support strategies for new product launches and revising service and support strategies for on-market products.
• Leads implementation of strategy.
• (Includes service cost analysis, parts stocking recommendations, remote diagnostics strategies, life-cycle planning, voice of the customer issues etc.) Identifies, develops and leads complex projects for the implementation of new service and support tools, parts and procedures to reduce service costs globally.
• Acts as senior project team leader on cross-functional projects.
• Develops and is accountable for project timelines and deliverables.
• Can be delegated supervisory responsibility when manager is absent.
• May lead and manage field teams providing specialist Level 3 Field Support including remote / on-site support as required This position also trains and develops others in the theoretical principles and practical application of techniques, processes and assays.
• Advances the level of technical expertise within the division.

Accountability/Scope

• They will assist the department manager with establishing department goals and coordinating plans to achieve these goals, directing junior staff as required.
• Provides direction to other department / team personnel.
• Mentors junior personnel.
• They are able to represent Global Service at divisional meetings, and on LEAD projects and internal improvement teams.
• Specifies the resources required for the completion and implementation of technical projects.
• Reviews project plans, timelines, progress towards goals, and evaluates results.
• Recommends resource allocations and changes project scope to achieve broad objectives.
• Interacts with the following groups: hardware engineering, software development, systems integration, assay and reagent development, supply chain, medical affairs, quality, regulatory, informatics and both field-based and internal service personnel, marketing and commercial personnel.
• In addition, this role may also require interfacing with OEM engineering vendors.
• Will require interaction with cross divisional personnel as required.

Preferred Qualifications:

• Bachelor’s Degree in Science, Engineering, allied health or related field.
• 10 years’ medical technology / Hematology work experience which includes the operations of such instruments in the lab.

Required Qualifications: .

• Minimum: Associates Degree or equivalent certification in Science, Engineering, allied health or scientific or engineering related field
• Minimum 10 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
• Preferred: BS Degree in Science, Engineering, allied health or related field
• The candidate is able to lead and coordinate multiple projects at a managerial level, is a recognized SME with significant experience and influence, and is considered an expert across the division and across functions.

The salary for this role is between $104,300 – $208,500