Job Description

At Carriage Services we believe in the concept of “First Who, Then What.” We have learned that leaders, who attract and surround themselves with the best people, achieve great things. We believe in the Four E’s of Leadership—Energy, Energize, Edge, and Execute.

The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

The “Who”

∙ High School Diploma or equivalent;

∙ Demonstrated willingness to participate in growing market share through personal community involvement;

∙ Ability to communicate effectively with internal and external customers;

∙ Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations; and

∙ Ability to actively respond to the requests of the client families and their guests.

The “What”

∙ Actively serves as an ambassador of the business in the community to build trust and loyalty;

∙ Greets and directs client families and their guests at the funeral home;

∙ Escorts client families and their guests to the correct chapel or parlor in which services are being held;

∙ Directs visitors to guest book and distributes memorialization materials as needed;

∙ Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event;

∙ Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties;

∙ Receives and places flowers in chapels or parlors;

∙ Ensures refreshments are available to client families and their guests;

∙ Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services; and

∙ Performs other duties, as assigned.

Carriage Services is a leading provider in death care in the United States and is changing the face of the funeral and cemetery industry. We invite you to be a part of this sweeping change. Carriage Services is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Amherst, NY 14226: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

• Health insurance

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