Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The LTD Claims Support Specialist is responsible for providing technical assistance and coaching to disability claims professionals. This role partners with the LTD Unit Leader to ensure that individual team members and the team meet all key performance indicators. The LTD Claims Support Specialist acts as a resource for any claim related and technical issues.

Key Responsibilities:

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Effectively partners with the Unit Leaders to meet individual, team and office goals for quality, timeliness, compliance and customer service.
• Acts as subject matter expert and provides technical assistance and coaching to disability claims professionals
• Responsible for working with the Unit Leaders on the development of team members including providing timely, detailed feedback on performance and coaching to address areas of opportunity
• Conducts EA, quality and other block reviews of the team inventory to ensure financial and decisional accuracy, identify training opportunities and provide timely, appropriate feedback to team members to drive continuous improvement
• Responsible for all aspects of post-training mentoring for new hires
• Responsible for consistent, detailed analysis of data and reporting to monitor team metrics and to quickly identify areas of opportunity and solutions
• Provides in-service training as needed on any key performance, claim management topics
• Works with business consultants, procedures and training, and other support areas to resolve system issues, develop and communicate new or updated procedures to the disability claims professionals.
• Effectively works cross-site with peers to ensure consistency in the claim administration, to share best practices and to drive continuous improvement
• May handle a small caseload of the most complex claims if business needs dictate

Essential Business Experience and Technical Skills:

Required:

• New hires should live a commutable distance from the site the role is posted in.
• Extensive knowledge of IDI, STD, LTD, group disability, Workers Compensation, ERISA, Social Security and state laws
• Strong analytical and decision-making skills with a focus on producing results
• Creative problem-solving abilities and the ability to think outside the box
• Excellent interpersonal and communication skills in both verbal and written form
• Excellent customer service skills proven through internal and external customer interactions
• Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively

Organizational and time management skills

• Ability to effectively manage multiple systems and technology resources

Preferred:

• Bachelor’s degree
• 5+ years of LTD/IDI Insurance Claims experience

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $54,200-$91,300. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.