SUMMARY: This is a highly visible and responsible position, which demands an exceptional level of the following characteristics: patience in dealing with the public; ability to work effectively in a demanding and fast-paced office environment; ability to prioritize and effectively execute concurrent responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Data to be input accurately and timely
• Run weekly, monthly, quarterly and annual reports as required
• Prepare documents, spreadsheets and database as necessary for reporting and tracking purposes
• Provide data entry training and support to program personnel on the Client Information System (Salesforce) and on the Homeless Management Information Systems (HMIS)
• Research and analyze data entry problems as they arise and work with Supervisor and/or IS Manager on solutions
• Prepare client folders for all new clients
• Assist with special projects
• Cover Front Desk as needed

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements.
• Complies with all company safety, personnel and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Able to speak, write and understand English.
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
• Flexible work schedule including evenings, nights, weekends and holidays.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Successfully pass a FDLE Level II background screening.
• Valid Florida driver’s license, ability to drive van or bus and have reliable transportation.
• Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
• Mission driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
• Will make a Commitment to Serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Able to work with Microsoft Office.
• Able to type minimum 45 words per minute.
• Professional and pleasant phone manner, appearance, and demeanor at all times.
• Ability to prioritize work.
• Must be able to maintain confidentiality.
• Excellent communication skills and self-confidence.
• Ability to generate and maintain comprehensive reports and documentation.

EDUCATION AND EXPERIENCE:

• A minimum of a High School Diploma or equivalent.

Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.

Catholic Charities participates in the US E-Verify program.