Job Description
Summary:
- Support the Pharmaceutical Sciences (PharmSci) Learning & Development Operations Team with managing day-to-day administrative and project work, including learning management system (LMS) support, data entry, document management, and report generation.
- Support the delivery of effective, user-friendly training solutions to customers thorough technical analysis and review of eLearning courses.
- Support the transfer of on-the-job training (OJT) forms to a new template to enhance usability and consistency across all forms.
- Perform quality checks of submitted training forms and LMS data entries to ensure completeness and accuracy; follow up on any changes needed.
- Employ excellent customer service skills to support PharmSci learners, managers, trainers and training personnel.
Responsibilities:
Provide Learning Management System (LMS) support, including the following:
- Test eLearning courses in the LMS Sandbox environment
- Add or remove training curricula to/from learners
- Quality Check (QC) data entries in the LMS
- Provide course completion credit for training documented outside of the LMS
Provide document management support, including:
- Transfer On-the-Job (OJT) training forms to a new template
- Review completed training forms for completeness per procedure and approve forms in the Global Document Management System (GDMS)
- Generate training reports using validated reporting tools
Organicational Relationships:
- This role will primarily work with the PharmSci Learning & Development Operations Team
Other relationships include:
- Head of PharmSci Learning & Development
- PharmSci Learning & Development Strategy Leads
- Procedure Authors
- Assignment Process Owners
- Managers
- Learners
- Trainers
Education and Experience:
- BS/BA in education, business, or a scientific discipline
- 3-5 years of relevant experience, opened to candidates with less than 3 years experience that meet all criteria.
- Learning Management System administration experience (Success Factors experience preferred)
- Experience and/or familiarity with Good Manufacturing Practice (GMP) concepts
- eLearning software (e.g., Articulate) experience preferred
- Reporting tools (e.g., Business Objects) experience preferred
Technical Skills Requirements:
- Excellent attention to detail; ability to detect errors or inconsistencies between items that are very similar; ability to transcribe data with precision
- Excellent written and verbal communication skills
- Uses critical thinking skills and sound judgment to assess training issues to proactively solve problems
- Proficient in Microsoft Office Suite
- Able to learn and utilize multiple systems
- Able to work independently on assignments
Job Types: Full-time, Contract
Salary: $32.00 - $33.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are You Fully Vaccinated?
Experience:
- Data entry: 5 years (Required)
- GMP: 1 year (Required)
- Administrative: 1 year (Required)
- Pharmaceutical: 3 years (Required)
Work Location: In person