At Flow International Corp (Flow), a SHAPE company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success.

The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.

Wage Information:

$22.00 to $25.00 an hour

General Purpose:

Reporting to the Customer Service Lead, the Customer Service Representative will perform the duties and responsibilities of quoting, order processing, and shipment tracking to drive customer satisfaction.

Major Duties and Responsibilities:

• Expedite, process and input customer orders by exercising approved authority within given guidelines/policies to insure completed delivery of customer orders.
• Assists with the processing and troubleshooting e-commerce orders and various web-based requests.
• Provides timely response to inquiries regarding production, assembly, accounting, and shipping concerns.
• Reports detailed customer notes and trouble tickets via internal CRM tool.
• Maintain customer records and files.
• Function as liaison between customers and Flow International associates to facilitate quick resolutions of customer requirements or concerns.
• Provide software registration assistance for customers.
• Work with Technical Services to help provide part numbers for basic consumable parts to customers who request them.
• Actively participate in aftermarket sales, including making outbound calls and providing promotional information to customers.
• Responsible for helping the customer care team meeting annual, quarterly, and monthly business goals.

Knowledge, Skills and Abilities:

• Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth
• Intermediate level of analytical ability where problems are complex.
• Strong verbal and written communication skills.
• Ability to work independently.
• High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
• Innovative/creative thinking.
• Quick learner able to adapt quickly while in learning mode.
• Ability to work remotely in a home office when required.

Education and/or Training:

• High school graduate or equivalent training.
• Minimum of two (2) years of experience in a customer service role
• Familiarity with various computer systems, web-based programs, and phone experience.

No Recruiters Please!

Shape Technologies Group and our companies operate as an equal opportunity employer. Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided. If you require disability related accommodations, please inform Human Resources. All personal information that is collected will remain private and confidential.

We thank all applicants for their interest; however only those selected for an interview will be contacted.