• Job Type:Contract

Posted 5 days ago

Shift: Monday - Friday, 8:00am - 4:30pm CST

Job Description:

Duties:

• Inbound call support for real time eligibility requests

• Research, analyse, and track requester’s needs/action taken

• Manage resolution and status in a timely manner

• Navigate multiple systems

• Service customers across medical platforms and products

• Interact in a professional manner (includes verbal and written interactions).

Skills:

• Previous health insurance experience or knowledge preferred/big plus

• Experience with multiple software and system-based applications, including database, spreadsheets, Microsoft Word, Excel, PowerPoint, and Outlook.

• Strong verbal/written communication, as well as organizational skills to effectively communicate and interact with all levels within the organization.

• Ability to quickly understand the customers' needs and expectations.

• Ability to manage multiple priorities and deadlines.

• Experience working independently and proactively.

• Demonstrated organizational and time management skills.

• Strong analytical and detail-oriented skills required.

• Ability to effectively problem-solve issues to resolution.

• Customer Service or Call Centre experience preferred

Education:

• High School Diploma or equivalent required.

• Bachelor’s Degree preferred

Skills and Experience:

• Benefits/health insurance

• Organizational skills

• Customer service oriented

• Time management

• Excel

• Database

• Detail-oriented

• Microsoft word

• Retail sales

• Microsoft PowerPoint

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.