Customer Service Analyst Job at ASK Consulting, Plano, TX

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Job Description

  • Job Type:Contract

Posted 5 days ago


  • Expiry Date: 18 June 2023
  • Referral: 227060@accuick.com

Shift: Monday - Friday, 8:00am - 4:30pm CST

Job Description:

Duties:

  • Inbound call support for real time eligibility requests

  • Research, analyse, and track requester’s needs/action taken

  • Manage resolution and status in a timely manner

  • Navigate multiple systems

  • Service customers across medical platforms and products

  • Interact in a professional manner (includes verbal and written interactions).

Skills:

  • Previous health insurance experience or knowledge preferred/big plus

  • Experience with multiple software and system-based applications, including database, spreadsheets, Microsoft Word, Excel, PowerPoint, and Outlook.

  • Strong verbal/written communication, as well as organizational skills to effectively communicate and interact with all levels within the organization.

  • Ability to quickly understand the customers' needs and expectations.

  • Ability to manage multiple priorities and deadlines.

  • Experience working independently and proactively.

  • Demonstrated organizational and time management skills.

  • Strong analytical and detail-oriented skills required.

  • Ability to effectively problem-solve issues to resolution.

  • Customer Service or Call Centre experience preferred

Education:

  • High School Diploma or equivalent required.

  • Bachelor’s Degree preferred

Skills and Experience:

  • Benefits/health insurance

  • Organizational skills

  • Customer service oriented

  • Time management

  • Excel

  • Database

  • Detail-oriented

  • Microsoft word

  • Retail sales

  • Microsoft PowerPoint

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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