Opening: Member Service representative (Email, and Phone Customer Service)

Location: Credit Union in Troy, MI near Somerset Mall.

Terms: Permanent – Direct Placement (not a contract)

Pay Rate Factors: Minimum $18.50 to $21 base. You will make up any difference in pay, with the following Benefit Package…

Benefits: Low Cost Medical Plans ($7/month to cover family or Free for Individual) + Commission (detailed at the bottom of this) + Other Really Great benefits (dental, vision), Great Work Life Balance, 401k Retirement WITH MATCH, HYBRID Remote work FROM HOME after 90 days, and a $500 bonus after 45 days. Tuition Reimbursement, Great Work Life Balance, 15 PTO Days + 12 Holidays (Year 1), 20 PTO Days + 12 Holidays (Year 2 etc).

Schedule: 40 hours per week during our call center hours:

• Monday-Wednesday 8am-5pm
• Thursday 8am-6pm
• Friday 8am-6pm
• Saturday 8am-1pm (Rotating)

Overview:

• 60 to 70 inbound and outbound calls pertaining to banking related inquiries.
• This position is basically a telephone banker who assists members with account maintenance and sales related questions
• Consults with members to obtain information and explain available financial services. Effectively listens for cues and reviews account data to determine the nature and extent of members’ needs, resolve problems, and suggest appropriate products and services.
• Provides routine information related to CU services or policies, including eligibility for membership, types of accounts, insurance programs, loan policies, interest rates, current dividend rates, wire transfers, locations and office hours, and promotes virtual services channels.
• Performs a broad range of member service and teller functions including accurately processing savings, draft/checking, and certificate (CD) account transfers; assisting with setting up CU’s automated services, processing address changes, check orders, and reorders; offering loan quotes, calculations, and rates; generating loan applications, entering application data with accompanying notes, and making loan payments.
• Inputs loan applications and determines if loans meet the criteria to process immediately. Accurately prepares and processes loan requests. Sets up closing date and provides instructions concerning documents needed to complete the closing process. Reviews applications and calls on loans not closed.
• Assists members with completing all arrangements and documents for automated services such as direct deposit, payroll deduction, automated teller machines (ATM), and audio response services. Assists with ordering Debit/Credit Cards and PIN numbers, audio access response PIN numbers, and Internet Banking.
• Mails IRA and certificate of deposit account applications and related documents. Processes deposits and/or distribution of funds to members’ accounts for IRA and CD transactions.
• Answers and returns all correspondence within established regulations, procedures, and performance and productivity standards. TRAINING:
• Will go through classroom and side by side training. The first part of the training is products and systems training for the first 2 weeks. From that point, they will shadow a senior call center rep for 1 week and then reverse shadow for the other week. The training is anywhere between 4 and 6 weeks.

CAREER PATH:

• Growth opportunity in a team lead or supervisor role is possible. Also lending and mortgage ops.

COMMISSION:

• This position does have the opportunity to earn commission! $500 a month (top performers) and $300 a month (average performers) . This is based off banking products and services sold in a month. These products can include: credit cards, line of credit, personal loans, auto loans, etc. The only types of loans this person can't generate are: Mortgage loans and Small Business loans.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.