Deloitte Consulting Senior Manager

Are you a creative leader who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, human centered design, and product development?

Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Senior Managers and equivalents at Deloitte are expected to contribute to the firm's growth and development in a variety of ways, including:

• Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
• Client Management: Manage day to day interactions with executive clients and sponsors
• Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
• Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals
• People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

We serve our clients through the following types of work:

• Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

• eCommerce strategy, implementation and operations

• Marketing Content and digital asset management solutions

• Marketing Technology and Advertising Technology solutions

• Marketing analytics implementation and operations

• Advertising campaign ideation, development and execution

• Acquisition and engagement campaign ideation, development and execution

• Agile based, design-thinking, user-centric, empirical projects that accelerate results

Required Qualifications

• A Bachelor's degree or higher
• 10+ years' experience in consulting, government, and/or digital agency environment
• Thought leadership of user experience (UX) strategy
• Experience articulating artistic vision directly to clients
• History of guiding design teams on exploring innovative approaches to design problems
• Understanding of how design projects affect business values and metrics for the client and the firm
• Specialized understanding of marketing strategy and business execution via digital enablement
• Ability to define trends across industries and articulate their impact to clients' business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovation
• Superior critical thinking, analytical, and problem-solving skills
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

To stand out for this role, you should (preferred qualifications ):

• Act as a coach and mentor to less experienced team members, p roviding clear feedback to other designers while recognizing different talents and areas of growth
• Demonstrate ability to defend and sell the most appropriate design solution to a client
• Anticipate difficult situations and plan accordingly with alternative approaches, coaching other team members on how to react and respond to feedback as well
• Demonstrate a nuanced understanding of appropriate client communication and is able to build deeper relationships and levels of trust with clients
• Emergence as a thought leader for design within the firm and demonstrate that leadership in public facing environments
• Work with internal teams on sales processes and pursuits, providing leadership in concepting, presentation preparation, and participating in orals.