Job Description

A class incumbent issues non-monetary determinations of claimants' eligibility to receive unemployment benefits for reasons other than lack of work.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Reviews unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program.
• Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefit administration.
• Interviews claimants in person, by telephone or by mail in order to make determinations of eligibility.
• Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the facts relevant to making eligibility determination.
• Explains determinations to claimants and employees citing state and federal regulations along with important facts in the case.
• Explains appeals process to claimants and employers so they may be aware of their rights; take appeals and refer to Appeals Section; attends appeals and testify as a witness.
• Lends technical guidance to claims processors; may also train and assign work.
• Sets up overpayment process; interviews claimants receiving overpayments to arrange for recoupment of funds; arranges payment program; notifies Overpayment Unit; tags overpayment files for recovery of payment in future unemployment claims when claimants fail to make restitution or cannot be reached.
• Takes and processes claims in peak periods.
• Responds to routine telephone inquires from claimants, employers, and general public such as unemployment check mailing date, how to file for unemployment benefits (procedural questions).

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Claims Deputy
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Six months experience in record keeping.

Six months experience in applying laws, rules, regulations, standards, policies and procedures.

Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Additional Posting Information

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions Of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourjob seeker resources.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

#DDHRSS

Job Type: Full-time

Pay: From $28,649.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Georgetown, DE: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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