Appointment Coordinator Job at Charlotte Gastroenterology & Hepatology, Charlotte, NC 28202

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Job Description

The Appointment Scheduler is primarily responsible for answering phones, scheduling patient appointments for office visits, and reviewing/verifying patient insurance. They also perform other duties as assigned.

ESSENTIAL FUNCTIONS:

  • Take calls from queue and make patient appointments per next available time slot.
  • Verify Benefits.
  • Cancel and Re-schedule appointments as requested by patients/doctors and advise appropriate staff of re-schedules.
  • Obtain needed PCP referrals prior to office visits and procedures.
  • Review doctor’s schedules as needed ensuring no holes in physician schedules.
  • Confirm patient’s insurance and demographic information in the computer system. Set up new patient accounts in Epic.
  • Load referrals into Epic.
  • Must possess ability to work independently.
  • Identifies and resolves work problems to ensure quality patient service.
  • Prepare and mail new patient packets.
  • Other duties as assigned by Manager.

About Us:
At Charlotte Gastroenterology & Hepatology, we strive to provide our patients with an exceptional healthcare experience. The key to achieving that goal is to hire dedicated, patient-focused staff members. If you want to work for a medical practice with a team-oriented culture, please explore our open positions. As part of our commitment to recruiting the best candidates, we offer competitive pay and benefits.


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