Job Description

Delta Group Electronics, Inc.

Job Title: Account Manager

Job Number: 303

Department: Sales

Reports To: General Manager or Sales/Marketing Manager
FLSA Status: Exempt

Date: 2014

Summary

Maintains post-sales contact with customers in order to facilitate a positive long-term relationship(s).

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serves as customer contact with regard to account problems and facilitates resolution of problems.
• Communicates with customers concerning account issues.
• Focuses efforts on feedback, upgrades and enhancements, including add-on sales opportunities.
• Coordinates customer solutions with production, order processing, and sales.
• Maintains department specific records.
• Operates under moderate supervision.
• May manage members of clerical staff.
• Other duties may be assigned.

Competencies

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s Degree (B.A.); or two to four years of related experience as an Account Manger in in the Electronics Field or equivalent combination of education and experience.

Language Skills

• Ability to read, analyze, and interpret general business periodicals.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Proficiency in reading, writing, and speaking English to satisfactorily perform the duties of the position.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Project

Management software; Spreadsheet software and Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to sit.
• The employee is regularly is required to walk.
• The employee regularly is required to use hands to reach, handle or feel objects.
• The employee is regularly required to talk and hear.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually at moderate levels.

Job Type: Full-time

Pay: $48,683.45 - $70,343.60 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Customer Services: 1 year (Preferred)

Work Location: In person

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